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Do You Want Fries With That?
distributed 7/12/02
"Would you like fries with that?" is heard far beyond the fast-food joints.
It has become the punchline for jokes about dead-end work in the service
economy, and a catch phrase for all sorts of aggressive marketing.
It is an expression that comes to mind as I read of the latest report about
junk food.
A recent news story leads with this statement: "Super-size meals are
fattening consumers and costing America $117 billion annually in higher health
care costs, a coalition of consumer groups said." The health problems that are
said to arise from fat and calorie filled "value meals" include growing obesity
rates, heart disease, cancer and diabetes.
In response, a spokeswoman with the National Restaurant Association said,
"Restaurants offer this variety of portion sizes based upon consumer demand."
She echoes the common line of manufacturers and retailers: "We're only giving
them what they want."
But if you order a burger and a drink, they don't assume you know what you
want. They take the initiative to ask you, "Fries with that?"
If you order one of the "value meals," they ask you, "Do you want to
super-size that?"
The pervasive pushing of fries and super-size shows how well the strategy
works. The fast-food chains would not go to the effort of asking those questions
if it did not increase sales and profits significantly.
The question about fries does not coerce people, and it does not plant an
entirely new idea into their heads. But it does give their desires a nudge. It
suggests just a bit more impulse buying. It calls for a snap decision that may
well go against a person's more rational thinking on nutrition or budgeting.
The technical term is "add-on sales." A webpage urging museums to make better
use of the technique says, "remember that the key to success with add-on sales
is the personal suggestion. And while every suggestion certainly won't result in
a sale, every add-on sale that you do make will be a sale that you wouldn't have
had otherwise."
When business says that it is only giving consumers what they want, it is
always important to ask how those "wants" have been shaped.
All too often, business interests -- fast-food and automakers seem to me to
be the leading offenders -- run extensive advertising campaigns to boost the
sales of products that hurt consumers (junk food) or the environment (SUVs). But
when challenged about their products, they roll out the claim of "only giving
people what they want."
Economist John Kenneth Galbraith wrote about the power of advertising:
It works not on the individual but on the mass. Any individual of
will and determination can contract out from its influence. This being so, no
case for individual compulsion in the purchase of any product can be
established. Yet there is little danger that enough people will ever assert
their individuality to impair the management of mass behavior.
I'm frustrated by the dishonesty of it all. Tens of millions of dollars are
spent to manipulate consumer desires, and then those who designed the ad
campaigns deny culpability in the selection of products.
The assertions of "giving people what they want" without addressing the
enormous power of advertising conceals important power dynamics, and misdirect
the locus of change. It hides the willingness of corporations to exploit
consumers and the environment in a quest for profit. And it implies to those of
us who seek a healthy and sustainable world that all of our efforts for change
should be directed at the hearts and minds of hundreds of millions of
individuals, instead of at corporate decision-makers.
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It is an old part of our faith story. The serpent, the tempter, said to Adam
and Eve, "You want an apple with that?" The church has certainly dealt in depth
with the themes of personal sin and guilt which start with that story.
But the message of faith also looks beyond the personal choices. It clearly
names "the tempter" and the powers of evil. The Judeo-Christian tradition has
always insisted on justice and accountability in the realm of social relations
and power structures.
Faithful, caring and effective ministry requires that both sides be addressed
-- personal choice and institutional power. Ignoring the power structures,
disregarding the power of advertising, puts an impossible burden on those who
take part in the global marketplace. It places all the responsibility, all the
guilt for distorted choices, on people who are subjected to a constant barrage
of suggestion, temptation and seduction.
In our efforts at pastoral care and physical health for our communities, and
in our efforts at economic justice and environmental sustainability, we must not
let the powerful hide from accountability. We must name and address the
influence of advertising and modern marketing techniques.
Shalom!
Peter Sawtell Executive Director Eco-Justice Ministries
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